---
title: "Billing & Quotas"
description: "### Billing History & Invoices **View past invoices:** 1. Go to **Plans & Billing** 2. Click **\"Billing History\"** tab 3. View all past charges: - Date - Amount - Plan - Status (paid, pending, failed) 1. Click **\"Download Invoice\"** to…"
url: "https://funneler.ai/guide/billing-quotas/"
updated: "2025-12-18"
category: Getting Started
---

# Billing & Quotas

### Billing History & Invoices

**View past invoices:**

1. Go to **Plans & Billing**
2. Click **"Billing History"** tab
3. View all past charges:

- Date
- Amount
- Plan
- Status (paid, pending, failed)

1. Click **"Download Invoice"** to get PDF receipt

**Invoice details include:**

- Company name and address
- Invoice number
- Itemized charges
- Payment method
- Tax information (if applicable)

**Failed payments:**

- Automatic retry within 3 days
- Email notification sent
- Account enters grace period
- Update payment method to avoid suspension

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### Understanding Quotas

Each plan includes monthly quotas:

**Call Minutes:**

- Total minutes of voice conversations per month
- Includes inbound and outbound calls
- Resets on billing date

**Chat Messages:**

- AI responses sent per month
- Visitor messages don't count
- Resets on billing date

**Funnels:**

- Number of active funnels
- Chat and call funnels count separately
- Can archive inactive funnels

**What happens when I hit quota limits:**

1. Warning email at 80% usage
2. Second warning at 90% usage
3. At 100%, new conversations are blocked
4. Options:

- Wait for monthly reset
- Purchase quota add-ons
- Upgrade to higher plan

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### Purchasing Quota Add-Ons

Need extra capacity mid-month?

1. Click the **quota indicator** in header
2. Or go to **Plans & Billing > Quotas**
3. Click **"Purchase Add-On"**
4. Select resource type:

- Call minutes
- Chat messages

1. Choose volume:

- 500, 1000, 2500, 5000 units
- Bulk discounts available

1. Complete payment
2. Quota increases immediately

**Add-on notes:**

- One-time purchase, doesn't renew
- Never expires
- Rolls over month to month
- Cheaper than upgrading if it's a temporary spike

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### Tax & Regional Pricing

**Sales Tax:**

- Applied based on your billing address
- Varies by country/state
- Shown before final payment

**International Pricing:**

- All prices in USD
- Currency conversion by your bank
- May include foreign transaction fees

**VAT (Europe):**

- VAT number can be added to account
- Invoices show VAT amount
- Reverse charge for valid VAT numbers

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### Troubleshooting Billing Issues

**Problem: "Payment failed"**

- **Solutions:**
- Check card has sufficient funds
- Verify card details are correct
- Card may be blocked for international transactions
- Try a different card
- Contact your bank

**Problem: "Can't change plan"**

- **Solutions:**
- May have pending payment
- Check for exceeded limits
- Contact support for assistance

**Problem: "Charged twice"**

- **Solution:** Contact support immediately. We'll investigate and refund if duplicate.

**Problem: "Don't recognize a charge"**

- **Solution:** Check billing history for details. Contact support if still unclear.

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