---
title: Managing your subscription
description: "### Understanding Funneler Plans Funneler offers flexible plans to fit businesses of all sizes: | Plan | Best For | Key Features | | --- | --- | --- | | **Free** | Testing & personal projects | 1 funnel,…"
url: "https://funneler.ai/guide/managing-your-subscription/"
updated: "2025-12-18"
category: Getting Started
---

# Managing your subscription

### Understanding Funneler Plans

Funneler offers flexible plans to fit businesses of all sizes:

| Plan | Best For | Key Features |
| --- | --- | --- |
| **Free** | Testing & personal projects | 1 funnel, limited quotas |
| **Start**er | A starter plan with core features perfect for individual landing pages. | 1 Chatbot Funnels 1 Call Agent Funnel 1 User Account |
| **Pro** | Access to premium features suitable for SMBs and local services. | 3 Chatbot Funnels 2 Call Agent Funnels 2 User Accounts |
| **Business** | Ideal for growing businesses, online stores, and high-traffic websites. | 10 Chatbot Funnels 5 Call Agent Funnels 5 User Accounts |
| **Agency** | Perfect for marketing agencies, multi-tier businesses, affiliate stores, and more! | Unlimited Chatbot Funnels Unlimited Call Agent Funnels Unlimited User Accounts |

**All paid plans include:**

- AI-powered chat and call agents
- Lead capture and management
- Email notifications
- Calendar integrations
- Analytics dashboard
- Support access

---

### Viewing Your Current Plan

1. Click your **profile picture** (top right)
2. Select **"Plans & Billing"**
3. View your current plan details:

- Plan name and features
- Billing cycle (monthly/annual)
- Next billing date
- Current usage vs quotas

---

### Upgrading Your Plan

**To upgrade to a higher plan:**

1. Go to **Plans & Billing**
2. Click **"Change Plan"** or **"Upgrade"**
3. Select your new plan
4. Choose billing cycle:

- **Monthly:** Pay monthly, cancel anytime
- **Annual:** Save 20%, pay yearly

1. Click **"Upgrade Now"**
2. Complete payment via Stripe
3. Your plan updates immediately after payment

**What happens to my data?**

- All your funnels, leads, and settings remain intact
- New features unlock immediately
- Quotas increase right away
- No interruption to your service

**Prorated Billing:**

- If upgrading mid-cycle, you're charged the difference
- Credit is applied for remaining days on old plan
- New billing cycle starts on upgrade date

---

### Downgrading Your Plan

**To switch to a lower plan:**

1. Go to **Plans & Billing**
2. Click **"Change Plan"**
3. Select a lower-tier plan
4. Review what features you'll lose
5. Click **"Downgrade"**
6. Confirm your choice

**Important notes:**

- Downgrade takes effect at end of current billing period
- You keep current features until then
- If you exceed new plan's limits, you'll need to adjust:
- Delete extra funnels
- Reduce active agents
- Clear usage before downgrade date

**Can't downgrade?**
You may need to:

- Archive or delete extra funnels
- Reduce team members
- Wait for quota reset

---

### Canceling Your Subscription

**To cancel:**

1. Go to **Plans & Billing**
2. Click **"Cancel Subscription"**
3. Select a reason (helps us improve)
4. **Optional:** Accept retention offer (special discount)
5. Confirm cancellation

**What happens after cancellation:**

- Service continues until end of billing period
- No further charges
- Account converts to Free plan
- Data retained for 90 days
- Can reactivate anytime

**Retention Offers:**
We may offer a discount to stay:

- One-time offer only
- Significant savings for loyal customers
- Can accept or decline

---

### Pausing Your Subscription

Need a break? Pause instead of canceling:

1. Go to **Plans & Billing**
2. Click **"Pause Subscription"**
3. Select pause duration (1-3 months)
4. Confirm pause

**During pause:**

- No charges
- Funnels remain but are inactive
- Data preserved
- Can resume anytime

**To resume:**

1. Go to **Plans & Billing**
2. Click **"Resume Subscription"**
3. Billing restarts immediately

---

### Managing Payment Methods

**Update credit card:**

1. Go to **Plans & Billing**
2. Click **"Payment Method"**
3. Click **"Update Card"**
4. Enter new card details
5. Click **"Save"**

**Payment methods accepted:**

- Credit cards (Visa, Mastercard, Amex, Discover)
- Debit cards
- Apple Pay / Google Pay (via Stripe)

**Security:**

- All payments processed by Stripe (PCI-DSS compliant)
- We don't store your card details
- Industry-standard encryption

---