Billing & Quotas

Billing History & Invoices

View past invoices:

1. Go to Plans & Billing
2. Click “Billing History” tab
3. View all past charges:

• Date
• Amount
• Plan
• Status (paid, pending, failed)

1. Click “Download Invoice” to get PDF receipt

Invoice details include:

• Company name and address
• Invoice number
• Itemized charges
• Payment method
• Tax information (if applicable)

Failed payments:

• Automatic retry within 3 days
• Email notification sent
• Account enters grace period
• Update payment method to avoid suspension

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Understanding Quotas

Each plan includes monthly quotas:

Call Minutes:

• Total minutes of voice conversations per month
• Includes inbound and outbound calls
• Resets on billing date

Chat Messages:

• AI responses sent per month
• Visitor messages don’t count
• Resets on billing date

Funnels:

• Number of active funnels
• Chat and call funnels count separately
• Can archive inactive funnels

What happens when I hit quota limits:

1. Warning email at 80% usage
2. Second warning at 90% usage
3. At 100%, new conversations are blocked
4. Options:

• Wait for monthly reset
• Purchase quota add-ons
• Upgrade to higher plan

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Purchasing Quota Add-Ons

Need extra capacity mid-month?

1. Click the quota indicator in header
2. Or go to Plans & Billing > Quotas
3. Click “Purchase Add-On”
4. Select resource type:

• Call minutes
• Chat messages

1. Choose volume:

• 500, 1000, 2500, 5000 units
• Bulk discounts available

1. Complete payment
2. Quota increases immediately

Add-on notes:

• One-time purchase, doesn’t renew
• Never expires
• Rolls over month to month
• Cheaper than upgrading if it’s a temporary spike

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Tax & Regional Pricing

Sales Tax:

• Applied based on your billing address
• Varies by country/state
• Shown before final payment

International Pricing:

• All prices in USD
• Currency conversion by your bank
• May include foreign transaction fees

VAT (Europe):

• VAT number can be added to account
• Invoices show VAT amount
• Reverse charge for valid VAT numbers

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Troubleshooting Billing Issues

Problem: “Payment failed”

• Solutions:
• Check card has sufficient funds
• Verify card details are correct
• Card may be blocked for international transactions
• Try a different card
• Contact your bank

Problem: “Can’t change plan”

• Solutions:
• May have pending payment
• Check for exceeded limits
• Contact support for assistance

Problem: “Charged twice”

• Solution: Contact support immediately. We’ll investigate and refund if duplicate.

Problem: “Don’t recognize a charge”

• Solution: Check billing history for details. Contact support if still unclear.

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