Privacy Policy
We Care About Your Privacy
Effective Date: July 10th, 2024
Introduction
This Privacy Policy outlines how Funneler AI (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website https://funneler.ai or any subsites under our main domain, funneler.ai, and when you use our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.
Information We Collect
We collect various types of information in order to provide our services effectively:
- Personal Data: While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include but is not limited to, your name, email address, phone number, and any other information you choose to provide.
- Non-Personal Data: We may collect non-personal identification information whenever you interact with our site. This may include browser type, IP address, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.
SMS/Text Message Communications
By voluntarily providing your mobile phone number — whether through our website, AI chatbot, AI call agent, or other intake channel — you expressly authorize Funneler AI to send you text messages regarding the following:
- Appointment reminders — confirmations, reschedules, cancellations, and follow-ups
- Service alerts — important updates about your account or requested services
- Marketing & promotional messages — special offers, new services, and company news
Consent: Your mobile number is collected with your explicit, written consent. You may provide consent via our AI chatbot conversation, during an AI-powered phone call, via a web form, or by responding YES to an opt-in prompt. By submitting or confirming your number through any of these channels, you confirm that you are the subscriber or customary user of that number. Consent is not a condition of purchase.
Opt-In Confirmation: After opting in, you will receive a confirmation message. You will only receive SMS messages after affirmatively confirming your opt-in (e.g., replying YES).
Message frequency: Message frequency varies. You may receive between 1–10 messages per month depending on your interactions with us.
Message & data rates: Standard message and data rates may apply based on your carrier. We are not liable for any charges imposed by your mobile carrier.
Opt-out: You may opt out of receiving SMS messages at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at privacy@funneler.ai
Upon receiving your opt-out request, we will send a single confirmation message and thereafter cease all SMS communications to that number. For help, reply HELP to any message or contact us at support@funneler.ai.
Carriers supported:
| Country | Supported Carriers |
|---|---|
| United States | AT&T, T-Mobile, Verizon, US Cellular, and all major MVNOs (Boost, Cricket, Metro, etc.) |
| Canada | Rogers, Bell, Telus, Freedom Mobile, SaskTel, Videotron, and all major regional carriers |
| Brazil | Vivo, Claro, TIM, Oi, Algar, Sercomtel, and all major MVNOs |
Carrier compatibility and message deliverability may vary. We are not responsible for messages delayed or blocked by any carrier.
AI Consent Record: When consent is obtained via an AI chatbot or AI call agent, we maintain a record of the interaction including the date, time, content of the consent request, and your affirmative response. You may request a copy of this record by contacting us.
Brazil — LGPD Compliance (Lei Geral de Proteção de Dados): If you are located in Brazil, the following additional terms apply. Your personal data, including your mobile phone number and opt-in records, is processed in accordance with the LGPD (Law No. 13,709/2018). You have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Deletion — request erasure of your personal data at any time, subject to legal retention requirements
- Revocation of consent — withdraw your consent to SMS communications at any time, which will not affect the lawfulness of processing carried out before the withdrawal
- Portability — request the transfer of your data to another service provider
To exercise any of these rights, contact us at privacy@funneler.ai. For our full data processing practices, refer to our main Privacy Policy.
Limitation of liability: We are not liable for delayed or undelivered messages, nor for any claims arising from your failure to notify us of a change in your mobile number. You agree to indemnify Funneler AI, a subsidiary of Blueprinted Digital, against any claims related to your provision of a number that is not your own.
How We Use Your Information
Your information is used for various purposes, including:
- To provide and maintain our services.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to inquiries.
- To gather analysis or valuable information so that we can improve our services.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To send you newsletters, marketing or promotional materials, and other information that may be of interest to you.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Data Security
We take the security of your personal information seriously and implement various security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
User Rights
Depending on your location, you may have the following data protection rights:
- The right to access your personal data.
- The right to rectification.
- The right to erasure.
- The right to restrict processing.
- The right to data portability.
- The right to withdraw consent.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please get in touch with us:
- By email: privacy@funneler.ai
